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Help Desk Specialist

2 months ago

Charlotte, North Carolina, United States VetJobs Full time
Job Description

The Help Desk Specialist plays a vital role in providing end-user support for day-to-day computing needs. This includes fielding helpdesk requests, diagnosing and addressing computing, software, and network connectivity problems.

Duties and Responsibilities
  • Assist users by answering questions and providing support in a timely manner.
  • Provide problem resolution, reassigning or escalating advanced inquiries to appropriate technicians or staff.
  • Record data required to analyze problems and track them to final solution.
  • Prepare and present reports related to IS problems and help desk activity for management review and action.
  • Set up new users with laptop, docking station, monitor(s), email account, etc.
  • Image laptops and set up for users.
  • Perform other related duties as assigned.
Required Skills and Abilities
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Excellent interpersonal skills.
  • Ability to explain technical information in understandable language to nontechnical staff members.
Education and Experience
  • High School diploma or GED.
  • At least 2 years experience in an IT help desk or technical support role.
  • Experience with Handheld Scanners a plus.
  • Experience with Zebra Bar Code Printers a plus.