Mechanical Help Desk Specialist

3 days ago


Charlotte, North Carolina, United States BHS Corrugated & Robotics Full time
Job Summary

We are seeking a skilled Mechanical Help Desk Technician to join our team at BHS Corrugated & Robotics. As a key member of our technical support team, you will provide expert assistance to customers and internal stakeholders, resolving complex mechanical issues related to our corrugator machinery.

Key Responsibilities
  • Technical Support: Provide remote technical assistance to customers and internal stakeholders, troubleshooting and resolving mechanical issues related to BHS corrugator machinery.
  • Service Request Management: Manage service notifications, creating, updating, and closing tickets in our system, ensuring timely and effective resolution of customer issues.
  • Documentation and Research: Assist customers in locating technical documents, such as operating manuals, drawings, and schematics, and conduct research to resolve complex technical issues.
  • Continuous Learning: Stay up-to-date with the latest technologies, software, and best practices in the industry, enhancing your knowledge and skills to provide exceptional support.
  • Collaboration: Work closely with cross-functional teams to drive service excellence and innovation, participating in initiatives and projects as assigned by leadership.
Requirements
  • Experience: Proven experience troubleshooting and supporting manufacturing equipment, with a strong understanding of mechanical systems and technical documentation.
  • Communication Skills: Excellent communication skills, with the ability to convey technical information clearly to customers and team members.
  • Customer Service: Exceptional customer service skills, with a proactive and collaborative approach to resolving customer issues.
  • Flexibility: Ability to work independently, manage time effectively, and operate as part of a team, with flexibility to work after hours, weekends, and holidays when needed.
  • Travel: Willingness to travel up to 25% of the time, with a valid passport and driver's license.
Preferred Skills
  • Familiarity with SAP: Familiarity with SAP and other specialized applications is a plus.
  • Technical Education: An associate degree in a technical field or equivalent hands-on experience is highly desired.
  • Technical Skills: Ability to read and interpret pneumatic and hydraulic schematics, mechanical drawings, and operational manuals, with experience working with corrugator equipment or similar manufacturing machinery.
About BHS Corrugated & Robotics

We are a technology-driven company looking for team members who are eager to learn, grow, and make a difference. If you have a knack for solving technical problems and enjoy helping customers, we want to hear from you. Apply now to join our dynamic team and contribute to our success.



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