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Bilingual Customer Service Representative

2 months ago

Allentown, Pennsylvania, United States PeopleShare Full time
Job Title: Bilingual Customer Service Representative

We are seeking a highly skilled and bilingual customer service representative to join our team at PeopleShare. As a customer service representative, you will be responsible for providing exceptional service to our clients, assisting with Medicaid applications, and working with patients and their families to resolve issues.

Job Details:
  • Location: Allentown, PA 18103
  • Pay Rate: $17.00 per hour
  • Schedule: Monday-Friday, 8:00 AM - 4:30 PM
Responsibilities:
  • Contract patients to complete Medicaid applications and charity care process
  • Verify patient health insurance information
  • Work with patients and/or family members, employers, banks, and federal/state offices for additional information as needed
  • Accurately document information into various systems
  • Perform duties such as faxing, filing, emailing, and making phone calls to facilitate completion of applications
  • Provide coverage at hospital facility on an as-needed basis
  • Assist patients in applying for medical assistance programs
  • Counsel patients in navigating through medical bills, insurance benefits, and financial resources available
  • Work with patients, physicians, nursing staff, pharmaceutical, and insurance companies
  • Travel to other client facilities as needed
  • Other duties as assigned
Requirements:
  • Must have Covid Vaccine
  • Minimum high school diploma or GED
  • Bilingual (English/Spanish)
  • Working knowledge of Microsoft applications: Outlook, Word, and Excel
  • Excellent interpersonal skills both written and verbal
  • Detail-oriented, strong problem-solving, and research skills
  • Must be able to do 6-8 weeks of organized training in Allentown office (PeopleShare will pay for mileage and it will be paid training)
  • Valid driver's license, reliable vehicle, and car insurance
  • Experience working in healthcare facility, insurance billing, Medicaid eligibility, or social work preferred
  • Comfortability working in a hospital environment

PeopleShare is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a diverse and inclusive work environment.