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Customer Service Representative

1 month ago

Allentown, Pennsylvania, United States Enterprise Call Center Full time
Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Call Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and meeting sales targets.

Responsibilities
  • Manage large volumes of customer inquiries and resolve issues in a timely and professional manner.
  • Meet or exceed sales targets and call handling quotas.
  • Build and maintain strong relationships with customers through effective communication and problem-solving skills.
  • Provide accurate and complete information to customers, using the right methods and tools.
  • Keep records of customer interactions and process customer accounts in a timely and accurate manner.
Qualifications
  • Excellent customer service skills and a track record of over-achieving quota.
  • Good phone etiquette and communication skills.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in English.
  • Strong data entry skills.
  • Computer skills.
  • Experience with outbound calling.
  • Analytical skills.
  • Multilingual or bilingual proficiency is a plus.
  • Sales and upselling experience preferred.
  • Spanish language proficiency advantageous.
  • At least 18 years old.
  • High school diploma or GED.
  • Authorized to work in the United States.
  • US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI).
Additional Information
  • Paid Training.
  • Paid Time Off.
  • Free Telehealth.
  • Flexible Schedule.
  • Wellness Resources.
  • Training & Development.
  • Advancement Opportunities.
  • All your information will be kept confidential according to EEO guidelines.