Bilingual Customer Service Representative
5 days ago
Job Location
Allentown, PA - Allentown, PA
Remote Type
Fully Remote
Position Type
Full Time
Salary Range
$15.50 - $17.00 Hourly
Job Category
Customer Service
Job Description
We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, email, and online chat. Your primary goal will be to provide timely and accurate solutions to customer inquiries, ensuring a high level of customer satisfaction.
Responsibilities
- Provide exceptional customer service through inbound and outbound calls, email, and online chat
- Manage customer accounts and provide technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
Requirements
- Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
What We Offer
- Paid Training
- Full-Time, Seasonal temp-to-permanent roles
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
Preferred Experience
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
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