Customer Service Representative

4 weeks ago


Allentown, Pennsylvania, United States PMA Companies Full time
Customer Service Representative

At PMA Companies, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Service Center, you will play a vital role in ensuring efficient and timely processing of all work assignments into applicable business systems.

Responsibilities:

  • Provide accurate and timely resolution to claims customer service inquiries
  • Advise clients by telephone of status of claims inquiries
  • Coordinate client follow-ups with appropriate claims adjusters
  • Provide support and back-up assistance to other areas of the CSC as needed
  • Demonstrate commitment to our Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards, and laws applicable to job responsibilities in the performance of work

Requirements:

  • Previous inbound telephonic customer service experience in a call center environment
  • Excellent communication and organizational skills
  • Ability to problem-solve and work independently
  • Attention to detail
  • Insurance experience, knowledge of medical terminology, and working knowledge of PMA Claims Systems a plus
  • Ability to handle conversational Spanish inquiries a plus

We are looking for a team player who is passionate about delivering exceptional customer service and has a strong understanding of insurance principles and practices. If you are a motivated and detail-oriented individual who is eager to join a dynamic team, we encourage you to apply for this exciting opportunity.



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