Bilingual Claims Customer Service Representative
3 days ago
As a key member of the Customer Service Center Call Center Team, you will play a vital role in ensuring the efficient and timely processing of all work assignments into applicable business systems. Your strict adherence to established procedures will contribute to the attainment of service level goals throughout the CSC.
Responsibilities:- Provide accurate and timely resolution to claims customer service inquiries
- Advise clients by telephone of the status of claims inquiries
- Coordinate client follow-ups with appropriate claims adjusters
- Provide support and backup assistance to other areas of the CSC as needed
- Demonstrate commitment to the Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards, and laws applicable to job responsibilities in the performance of work
Requirements:
- Previous inbound telephonic customer service experience in a call center environment
- Excellent communication and organizational skills
- Ability to problem solve and work independently
- Attention to detail
- Insurance experience, knowledge of medical terminology, and working knowledge of PMA Claims Systems are a plus
- Ability to handle conversational Spanish inquiries required
Work Hours: 7:50am - 4:05 EST
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