Director of Operations, Power Generation

5 days ago

Philadelphia, Pennsylvania, United States Penn Power Group Full time

Job Title: Director of Operations, Power Generation

Job Summary:

We are seeking a highly skilled and experienced Director of Operations, Power Generation to join our team at Penn Power Group. As a key member of our operations team, you will be responsible for managing and directing all aspects of day-to-day field service to increase productivity, optimize margins, and improve safety and environmental compliance.

Key Responsibilities:

  • Service Scheduling: Manage new equipment startups, preventative maintenance agreements, emergencies, and additional work within contractual guidelines.
  • Performance Assessments: Provide regular performance assessments and feedback to assigned service technicians.
  • Customer Relationships: Build and foster strong relationships with customers to ensure their needs are met and exceeded.
  • Financial Management: Ensure all work orders are invoiced within 5 days of last labor and develop a good working relationship with internal teams and team members.
  • Rental Maintenance: Ensure timely and correct completion of rental maintenance and repairs to provide 100% rental-ready response.
  • CRM and Field Service Platforms: Continuously monitor and report the status of all open additional and emergency service orders to customers.
  • Technician Performance: Drive performance of technicians to meet target hours on preventative maintenance and quoted jobs to ensure proper gross profit outcomes.
  • Safe Working Practices: Fundamentally responsible for day-to-day safe working practices, including electrical, lifting, and driving safety.
  • Training and Development: Monitor and report training deficiencies to the Regional Operations Manager and develop best practices to maintain all required financial goals.
  • Team Atmosphere: Develop a team atmosphere with other TSMs and staff, and work with parts departments to streamline order-to-dispatch processes.
  • PMA Scope and Targets: Review PMA scope and targets with the Regional Manager to ensure proper pricing and execution.
  • Off-Hours On-Call List: Plan, communicate, and execute the off-hours on-call list for your designated area of responsibility.

Requirements:

  • Minimum high school diploma required.
  • Two-year associate's management degree or equivalent/years of experience desirable.
  • Minimum of two years of experience working in a supervisory capacity in a heavy-duty diesel or power generation repair business.
  • A concentration in Microsoft products is a requirement.

Accountabilities:

  • Ability to communicate well at all levels. Strong interpersonal skills required.
  • Must embrace change and growth as an individual and in a team setting.
  • Provided and fulfill clear expectations to our customers.
  • Uses information, knowledge, and beliefs to generate original, innovative solutions to problems.
  • Develops own ways of doing things; is able to perform effectively even with minimal direction, support, or approval and without direct supervision.
  • Practices meaningful two-way communication.
  • Identifies connections between issues; takes effective action when necessary without having to have all the necessary facts in hand.
  • Plans, prioritizes, allocates resources, and anticipates obstacles.
  • Identifies the problem, locates, gathers, and organizes relevant information, generates alternatives, chooses a solution, and implements.

Equal Opportunity Employer:

Penn Power Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.

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