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Service Ambassador

2 months ago

San Francisco, California, United States SMS Holdings Full time
Job Summary:

$25.00/Hr

As a Service Ambassador with SMS Holdings, you will play a vital role in enhancing the overall appearance of our service district. Your primary responsibility will be to maintain a high level of visibility and carry out various tasks to improve the aesthetic appeal of the area.

Key Responsibilities:
  • Manual Litter Collection: Circulate through assigned work zones with a rolling can containing supplies and tools to complete the following tasks:
    • Remove litter, cigarette butts, and other debris from sidewalks, street gutters, and alleys.
    • Remove graffiti and posters from light posts, trash cans, news boxes, and other public infrastructure.
    • Pull isolated weeds.
    • Damp wipe and straighten horizontal surfaces, such as trash can lids, news boxes, and other infrastructure.
  • Observe and Report: While on patrol, be watchful for unwanted behaviors or criminal activity and report to Safety Ambassadors via two-way radios. You must be able to articulate an accurate description of persons, vehicles, and other similar identifiers.
  • Hospitality and Customer Service: While on patrol, go out of your way to actively acknowledge pedestrians with a friendly greeting or identify visitors to provide directions, information, city information, or recommendations.
  • Reporting: You must be able to provide written reports of broken infrastructure, graffiti on private property, and provide a basic daily report of accomplishments and tasks completed.
Benefits:
  • Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
  • Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
  • Other: 401K Retirement Savings Plan
Requirements:
  • Professionalism: Acts in compliance with Block by Block performance standards.
  • Physical Abilities: Must have the physical capacity to walk continuously during an eight-hour shift, with normal breaks (two fifteen minutes, and one thirty-minute meal break). Must be able to work outdoors in all conditions with provided inclement weather gear. Must be able to see, frequently stoop, bend, squat, reach, and frequently lift up to 25 pounds during an eight-hour shift.
  • Communication: Must have a basic understanding of the English language, including the ability to speak, read, and write basic English to communicate with the public, understand and implement instructions, and create basic reports.