Customer Service Ambassador

7 days ago


San Diego, California, United States SeaWorld Parks & Entertainment Full time

At SeaWorld Parks & Entertainment, we're passionate about caring for animals and providing exceptional guest experiences. We're seeking a dedicated and hard-working individual to become our Ambassador Services Coordinator. This role is a great opportunity to join our team and make a difference in the lives of our guests and animals.

What you'll do:

* Welcome new Ambassadors to the team and ensure they're ready to start their first day
* Coordinate participation in new hire orientation
* Communicate and assist with issuance of Ambassador perks
* Complete paperwork for loaning additional uniforms to Ambassadors
* Receive, sort, and stock new items using our inventory management system
* Stock shelves and workstations
* Distribute, exchange, and replace Ambassador uniforms
* Maintain spreadsheets to track charges for lost uniforms, nametags, and ID cards

What it takes to succeed:

* Scheduling flexibility at both SeaWorld and Sesame Place
* One or more years of customer service experience
* Excellent communication and interpersonal skills
* Microsoft Office proficiency and the ability to learn new computer systems
* Ability to multi-task and adapt to changes in a fast-paced work environment
* Ability to work outdoors and in all weather conditions
* State driver's license preferred
* Ability to stand for entire shift
* Ability to push/pull at least 35 lbs. and lift up to 50 lbs.
* Comfortable with heights

Perks of the position:

* Fun, fast-paced work environment
* Great teammates
* FREE park admission
* Discounts on park admission tickets and passes for family and friends
* Park discounts on food, merchandise, etc.
* Scholarship opportunities
* Exclusive employee events and giveaways

EEO Employer: SeaWorld Parks & Entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity or expression, disability, or covered veteran status.



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