Customer Service Ambassador
10 hours ago
At American Giant, we're committed to making customers, not orders. Our Customer Service team members are the face of our company, interacting with customers 45,000 times per year. As a Customer Service Ambassador, you'll provide exceptional service via inbound customer emails and phone calls, solving issues efficiently and professionally. You'll analyze customer feedback to improve the customer experience and audit order processing systems for issues. Your strong written and verbal communication skills, organizational abilities, and basic Excel skills will serve you well in this role. You'll also provide feedback to department heads when we're not meeting customer expectations and work independently to prioritize tasks. If you have a strong desire to help people and solve problems, a positive disposition, and attention to detail, we'd love to hear from you.
Key Responsibilities:
Provide personal, dynamic, and helpful service via inbound customer emails and phone calls
Solve customer issues efficiently and professionally
Analyze customer feedback for actionable improvements to customer experience
Audit order processing systems for issues and communicate updates to customers
Provide feedback to department heads when we're not meeting customer expectations
Work independently to prioritize tasks and resolve issues
Requirements:
Strong written and verbal communication skills
Strong organizational skills
Basic Excel skills
Strong desire to help people and solve problems
Positive disposition
Attention to detail
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