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Senior Customer Onboarding Manager

2 months ago

Chicago, Illinois, United States Braze Full time
About the Role

We are seeking a highly skilled Customer Onboarding Manager to join our team at Braze. As a key member of our customer success organization, you will be responsible for ensuring a seamless onboarding experience for our clients, empowering them to achieve their goals and drive business outcomes.

Key Responsibilities
  • Develop and execute onboarding strategies to drive customer adoption and retention
  • Collaborate with cross-functional teams to deliver high-quality onboarding experiences
  • Manage and prioritize multiple onboarding projects simultaneously
  • Provide exceptional customer service and support to ensure client satisfaction
  • Identify and implement process improvements to enhance the onboarding experience
Requirements
  • 2+ years of experience in customer onboarding, success, or a related field
  • Proven track record of delivering high-quality onboarding experiences and driving customer adoption
  • Excellent communication and project management skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
What We Offer

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. We offer a comprehensive benefits package, including competitive compensation, comprehensive health insurance, and a 401(k) matching program. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

About Braze

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. We are committed to creating a workplace culture that is inclusive, diverse, and equitable. We believe that our employees are our greatest asset and are dedicated to providing them with the resources and support they need to succeed.