Customer Success Manager

4 weeks ago

Chicago, Illinois, United States Keeper Security Full time

Keeper Security is a leading provider of cybersecurity solutions. We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for growing revenue through existing accounts, providing strong interactions with customers at the Senior Management level, and working with clients to negotiate contract renewals, cross-sells, and upsells. You will also be responsible for maintaining a structured cadence with named customer accounts, building relationships, presenting Keeper solutions, troubleshooting challenges, managing issues with the broader Keeper team, and closing deals. Additionally, you will advise customers on best practices for securing and protecting their business against password-related breaches. You will be a proactive problem solver, able to manage multiple priorities while maintaining strict attention to details. You will have strong communication and interpersonal skills, both written and verbal, and be able to work effectively in a team environment. You will also have a strong understanding of Customer Success best practices and stay up to date on trends in the industry. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

**Requirements:**

* 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
* Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
* Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
* Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
* Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
* Energetic and self-motivated; a team player who is also a proactive and creative problem solver
* Aptitude for learning software; strong with business applications
* Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
* Working knowledge of
* Undergraduate degree preferred (BA/BS)
* Experience working in IAM industry is a plus

**Benefits:**

* Medical, Dental & Vision (Inclusive of domestic partnerships)
* Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
* Voluntary Short/Long Term Disability Insurance
* 401k (Roth/Traditional)
* A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
* Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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