Current jobs related to Managed Services Onboarding Specialist - Chicago, Illinois - RKON

  • Financial Services Onboarding Expert

    3 weeks ago

    Chicago, Illinois, United States Dexian Full time

    About This RoleDexian is seeking a skilled Financial Services Onboarding Expert to join our team.This role will work directly with clients, Bankers, Sales, Service and KYC to open Commercial Bank accounts, provide clients with legal documentation and ensure certain firmwide and regulatory requirements are met.Key Responsibilities:Owning the research,...

  • Implementation Specialist

    4 weeks ago

    Chicago, Illinois, United States TravelPerk Full time

    About the RoleThe Implementation Specialist will be responsible for ensuring a seamless onboarding experience for our Premium and Pro customers on the TravelPerk platform. This involves providing administrative, technical, and educational support to maximize the client's experience with the platform.The ideal candidate will have a proven track record of...

  • Client Onboarding Specialist

    4 weeks ago

    Chicago, Illinois, United States Citigroup Inc Full time

    Citigroup Inc. is a leading global financial services company that provides a range of banking, investment, and other financial products and services to individual consumers, corporations, governments and institutions.The Client Onboarding Specialist - Private Client Coverage will play a key role in helping Citigroup achieve its goal of becoming the best...

  • Physician Claims Specialist

    4 weeks ago

    Chicago, Illinois, United States Managed Care Staffers Full time

    Job SummaryManaged Care Staffers is seeking a skilled Physician Claims Specialist to join our team. This full-time position is located in the central Chicago Loop and requires 2-3 weeks of on-site training followed by a hybrid schedule.Key ResponsibilitiesResolve outstanding receivables with 3rd party payors.Analyze 55-60 denied reimbursement claims per...

  • Housing Services Specialist

    3 weeks ago

    Chicago, Illinois, United States Wisconsin Community Services Full time

    Housing Specialist Job DescriptionWisconsin Community Services is seeking a dedicated Housing Specialist to join our Comprehensive Community Services (CCS) team. As a member of our team, you will provide comprehensive housing services and advocacy for individuals enrolled in CCS, focusing on navigating the Milwaukee County housing system and advocating for...

  • SAP Security Specialist

    4 weeks ago

    Chicago, Illinois, United States C4 Technical Services Full time

    We are seeking a highly skilled SAP Security Specialist to join our team at C4 Technical Services. As a key member of our ERP and Automation Risk Consulting practice, you will be responsible for assisting clients with various consulting, internal, and external audit projects.The ideal candidate will have a deep understanding of SAP security design, testing,...

  • Hybrid RN Nurse Case Manager

    1 month ago

    Chicago, Illinois, United States Managed Care Staffers Full time

    Job SummaryThe RN Case Manager will coordinate service with patient care units, including the interdisciplinary team, to ensure adherence to clinical policies, protocols, regulations, and standards.Key ResponsibilitiesInitiate the development of a care plan for each patient, including performing a risk assessment and assigning risk to 100% of caseload on...

  • Enterprise Services Manager

    4 weeks ago

    Chicago, Illinois, United States Qualtrics Full time

    About This RoleWe are seeking an experienced Enterprise Services Manager to lead our team of Technical Account Managers (TAMs) in delivering high-touch technical support and technology configuration services to our Financial Services customers.This role requires a strong leader who can build and lead high-performing teams, drive operational best practices,...

  • Regional Case Manager

    6 days ago

    Chicago, Illinois, United States Heartland Human Care Services Full time

    Job OverviewWe are seeking a skilled Regional Case Manager to join our team at Heartland Human Care Services. As a Family Reunification Specialist, you will play a crucial role in ensuring the safety and well-being of unaccompanied minors and children up to seventeen years old.

  • Business Development Manager

    4 weeks ago

    Chicago, Illinois, United States Think Tank Full time

    ThinkTank Telecom, LLC is seeking a results-driven Business Development Manager to spearhead our expansion efforts in Chicago, IL.The ideal candidate will be responsible for driving sales performance, managing inventory, and leading a team of enrollment specialists to achieve our mission of enhancing connectivity in the region.Key Responsibilities:Sales and...

  • Records Management Specialist

    4 weeks ago

    Chicago, Illinois, United States ApTask Full time

    About the RoleWe are seeking a highly organized and detail-oriented Records Management Specialist to join our team at ApTask. As a Records Management Specialist, you will be responsible for maintaining the accuracy and integrity of our records management systems, ensuring compliance with corporate policies and regulatory requirements.Key...

  • Implementation Specialist

    4 weeks ago

    Chicago, Illinois, United States Motus Full time

    Job Description:Motus is seeking an Implementation Specialist to lead the client implementation process from start to finish. This role will provide you with the opportunity to work cross-functionally with other Motus departments, along with some of Motus' largest customer onboarding opportunities.Key Responsibilities: Provide expert knowledge on Motus...

  • HR Services Specialist

    1 month ago

    Chicago, Illinois, United States Jones Lang LaSalle IP, Inc. Full time

    Job Summary:Jones Lang LaSalle is seeking a highly skilled HR Services Specialist to join our team. As an HR Services Specialist, you will be responsible for providing exceptional support to our employees and clients, ensuring a seamless and efficient experience.Key Responsibilities:Act as a central point of contact for HR-related inquiries and...

  • Financial Services Operations Specialist

    3 weeks ago

    Chicago, Illinois, United States Russell Tobin Full time

    Operations AnalystRussell Tobin, a leading partner in the Financial Industry, is currently seeking a highly skilled Analyst with a desirable KYC background.Key Responsibilities:Ensure due diligence is performed on new and existing Third Party Distributors as well as other Intermediaries.Develop expertise in the Firm's Global Framework.Lead the due diligence...

  • Field Service Specialist

    4 weeks ago

    Chicago, Illinois, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Field Service SpecialistJob Summary: We are seeking a skilled Field Service Specialist to join our team at Futran Tech Solutions Pvt. Ltd.Key Responsibilities:* Perform problem determination and resolution of mobile equipment and software problems through effective use of available technical resources.* Resolve customer equipment/software mobility...

  • Technical Support Specialist

    1 month ago

    Chicago, Illinois, United States K2 Services Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at K2 Services. As a Technical Support Specialist, you will be responsible for providing technical support related to computer systems, hardware, or software via telephone, email, and chat tools.Key Responsibilities:Provide technical support to customers via telephone,...

  • US Documentation Specialist

    4 weeks ago

    Chicago, Illinois, United States Insight Global Full time

    Job SummaryAs a US Documentation Specialist at Insight Global, you will play a critical role in supporting our corporate card implementation and Card Sales Teams. Your primary responsibility will be to coordinate the submission and return of legal agreements, KYC & AML artifacts required to onboard corp card clients.Key ResponsibilitiesAct as a trusted...

  • Client Services Manager

    4 weeks ago

    Chicago, Illinois, United States Planpilot LLC Full time

    Job SummaryWe are seeking a highly motivated and organized Client Services Manager to join our team at PlanPILOT. As a key member of our client services team, you will be responsible for supporting the day-to-day needs of our clients, working closely with our senior consultants to ensure timely and high-quality deliverables.Key ResponsibilitiesSupport our...

  • Enterprise Services Manager

    4 weeks ago

    Chicago, Illinois, United States Qualtrics Full time

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.As an Enterprise Services Manager of a team of Technical Account Managers (TAMs), you will combine a passion for developing and leading teams, solving complex business problems, and ensuring...

  • Financial Risk Management Specialist

    4 weeks ago

    Chicago, Illinois, United States The LaSalle Group Full time

    LaSalle Network has partnered with a leading financial services firm in Rosemont, IL, to find a Financial Risk Management Specialist to join their team. This role is ideal for a financial decision maker who drives business in measurable ways.The Financial Risk Management Specialist will play a crucial role in ensuring effective financial risk management...

Managed Services Onboarding Specialist

1 month ago

Chicago, Illinois, United States RKON Full time
About RKON

RKON is a leading provider of IT migration and transformation services, specializing in the Mergers and Acquisitions market. As a certified ISO27001 and AICPA SOC 2 Type II company, we empower thought leaders and deliver cutting-edge solutions. We're looking for ambitious professionals to join our award-winning team.

About the Position

As a Managed Services Onboarding Specialist, you will lead and manage new client onboarding to RKON services, focusing on service desk support. Your responsibilities will include coordinating back-office system configurations, leading support process meetings, and driving adoption of standard RKON support approaches.

Key Responsibilities
  • Manage all technical aspects of onboarding and offboarding clients, serving as the lead technical contact on projects.
  • Understand the components of implementing information technology managed services, including service desk, request management, server & networking, workstation, communications, security services, and cloud solutions.
  • Work with project managers and stakeholders to plan technical support workflows for onboarding and decommissioning projects.
  • Assist in communicating client support processes and workflows, publishing related knowledge articles.
  • Update project tasks and plans to ensure accurate progress reporting.
  • Verify deployed components are properly accounted for in our tools and documented in customer management systems.
  • Participate in lessons learned sessions to highlight successes and areas for improvement.
  • Participate in planning, testing, and training sessions for new services.
  • Help evolve team processes by providing feedback to the team and management.
  • Build strong relationships with cross-functional peers and team members.
  • Communicate effectively with all levels of management, support teams, external vendors, and customers.
  • Escalate risks, issues, and problems appropriately.
Technical and Professional Expertise
  • Bachelor's degree in information technology or equivalent experience.
  • 2-4 years of related hands-on work experience deploying multi-faceted IT projects, preferably in an IT managed services environment.
  • Previous experience with ticketing systems, CRM, or ITSM management tools is a strong plus.
  • Proficient in MS Office suite.
  • Understanding of IT project management methodologies, critical path, and dependent tasks.
  • Good technical understanding related to hardware & operating systems, build and configuration, telephony & Teams Voice, networking (LAN), remote management tools.
  • Strong proficiency in documenting processes, user communications, and knowledge base articles.
  • Proficient with Microsoft 365 admin portal and licensing, Entra ID, Autopilot, and Intune.
  • Ability to lead planning meetings, document outcomes, and commit to delivering high-quality results.
  • Comfortable working with individuals across all skill levels from end users to C-level executives.
  • Excellent communication skills, both orally and written, with the ability to articulate details without losing sight of the audience.
  • Strong track record of managing multiple work streams and meeting deliverables.
  • Strong troubleshooting and analytical thinking skills.
  • Candidate must be consultative and solutions-oriented while considering all angles when providing guidance or recommendations.
  • Knowledge Centered Service (KCS) foundations.
  • Intermediate level experience with Microsoft Excel and Smartsheet.
  • Microsoft certification MS-900 and AZ-900 or equivalent hands-on experience.
  • Willingness to travel, on rare occasions.
Expected Training Requirements
  • Knowledge Centered Service (KCS) v6 Foundations (within 3 months).
  • ITIL v4 Foundations (within 6 months).
  • CompTIA Project+ (within 1 year).