Referral Coordinator

4 days ago


Rochester, New York, United States Wellbe Senior Medical Full time
Job Summary

WellBe Senior Medical is seeking a highly skilled Referral Coordinator to join our team. As a Referral Coordinator, you will play a critical role in developing relationships with Emergency Department and Care Management staff in hospitals and Skilled Nursing facilities (SNFs). Your primary responsibility will be to arrange and schedule transition of care visits, ensuring seamless communication between patients, care management, and nursing staff.

Key Responsibilities
  • Develop relationships with Emergency Department and Care Management staff in hospitals and SNFs
  • Arrange and schedule transition of care visits
  • Coordinate with hospital/discharge planners to ensure smooth transitions post-discharge
  • Communicate with patients and their families to provide a thorough explanation of the WellBe program and its comprehensive care model
  • Manage daily hospital census and review all new alerts to update patient information
  • Escalate patient concerns and barriers to discharge or post-discharge needs to the Advanced Practice Provider (APP) or Care Management Director (CMD)
Requirements
  • High school graduate or GED
  • Minimum 3+ years of experience working in case management with discharge planning (Health unit secretary or Health unit coordinator) and/or referral coordinator
  • Managed Care experience preferred
  • Attention to detail and ability to work accurately in a fast-paced environment
  • Strong customer centric focus/service skills and high level of professionalism
What We Offer
  • Competitive salary range of $15-20 per hour
  • Opportunity to work with a progressive company making a difference in the lives of patients
  • Competitive benefits package with Medical, Dental, and Vision insurance, along with LT, ST, and Life Insurance options
  • Accrue PTO starting the first pay period and 10 paid holidays
  • Generous 401K plan


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