Retail Department Coordinator

1 week ago


Rochester, New York, United States TJ Maxx Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Department Coordinator. As a key member of our store team, you will be responsible for promoting an exceptional customer experience and leading a team of Associates to achieve this goal.

Key Responsibilities
  • Lead by example, demonstrating outstanding customer service and promoting a positive internal and external customer experience
  • Oversee a team of Associates, ensuring prompt and courteous customer service, and promoting loyalty programs
  • Train and mentor Associates on front-end principles, personalizing the customer experience, and promoting credit and loyalty programs
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Ensure Associates execute tasks and activities according to store plan, prioritizing as needed
  • Communicate accurately and effectively with management and Associates, setting and addressing priorities, and providing progress updates
  • Provide and accept recognition and constructive feedback, partnering with management on Associate training needs
  • Ensure adherence to all labor laws, policies, and procedures, promoting safety awareness and maintaining a safe environment
Requirements
  • Available to work a flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques and capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others and possess 1 year retail experience and 6 months of leadership experience
What We Offer

We offer a competitive starting pay range of $16.00 to $16.50 per hour, as well as a range of benefits, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

At TJ Maxx, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.



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