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Service Coordinator

2 months ago

Rochester, New York, United States HCR Home Care Full time
Job Summary

HCR Home Care is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in providing primary assistance to waiver applicants/participants in gaining access to needed waiver and Medicaid State Plan services.

Key Responsibilities
  • Facilitate the Initial Service Plan (ISP) and waiver program eligibility
  • Coordinate multiple services among multiple providers
  • Secure initial and annual level of care assessments
  • Assure that Team Meetings are scheduled and held as designated in the service plan, at least every 6-months and provide all waiver providers, participant, and others with written summary of Team meetings and documents accordingly
  • Facilitate the acquisition, oversight, and delivery of service
  • Ensure annual service plans (Revised Service Plans/RSPs) and required assessments (ex: level of care, LOC) are completed in a timely manner
  • Facilitate the waiver applicant/participant's Plan of Protective Oversight (PPO) is completed and supports the service plan
  • Conduct monthly face-to-face visits and in-home visits with the participant no less than once a quarter to review the Service Plan (SP), ensure adequate level of satisfaction with services, and ensure progress towards meeting participant's goals
  • Document all visits, contacts and meetings on the required form or within the electronic medical record timely and accurately
  • Maintain records for at least six (6) years after termination of waiver services
  • Respond to participant crises and emergencies
  • Address problems in service provision
  • Develop and submit the Revised Service Plan (RSP) annually
  • Obtain signed Release of Information and follow HIPAA guidelines
  • Assure timely notification of all incidents to the participant, other program or waiver providers and, Regional Resource Development Center (RRDC)
  • Ensure measures are in place for the protection of a participant from harm, injury or abuse and care and treatment is delivered promptly and appropriately
  • Coordinate a safe discharge plan for the participant if leaving the NHTD waiver program(s)
  • Maintain knowledge of all approved waiver service providers in assigned region
  • Attend Regional meetings
Requirements
  • Certified or Licensed Professional in any one of the following:
  • Licensed Master Social Worker (Licensed by the NYS Education Department)
  • Licensed Clinical Social Worker (Licensed by the NYS Education Department)
  • Individual with a Doctorate or Master of Social Work
  • Individual with a Doctorate or Master of Psychology
  • Individual with a Master of Gerontology
  • Physical Therapist (Licensed by the NYS Education Department)
  • Registered Professional Nurse (Licensed by the NYS Education Department)
  • Certified Teacher of Students with Disabilities (Certified by the NYS Education Department)
  • Certified Rehabilitation Counselor (Certified by the Commission of Rehabilitation Counselor Certification)
  • Licensed Speech Pathologist (Licensed by the NYS Education Department)
  • Occupational Therapist (Licensed by the NYS Education Department)
  • A bachelor's degree and one (1) year of experience providing case management/service coordination and information, linkages, and referrals regarding community-based services for individuals with disabilities and/or seniors
  • An Associate's degree and two (2) years of experience providing case management/service coordination, information, linkages, and referrals regarding community-based services for individuals with disabilities and/or seniors
Work Environment
  • Typing
  • Sitting
  • Driving
Physical Requirements
  • Seeing
  • Speaking
  • Hearing