Client Success Manager

2 weeks ago


Houston, Texas, United States NOV Full time
JOB OVERVIEW

Are you a detail-oriented individual with a strong sense of accountability? Do you possess the drive to deliver accurate results while maintaining a focus on client needs?

KEY RESPONSIBILITIES
  • Client Relationship Management: Build and maintain robust, long-lasting relationships with clients by thoroughly understanding their business challenges and goals.
  • Revenue Growth: Formulate strategies to enhance sales revenue from current accounts and pinpoint opportunities for upselling or cross-selling services.
  • New Client Acquisition: Seek out and engage potential new clients, perform market analysis, and customize solutions to fulfill their specific needs.
  • Contract Negotiation: Manage negotiations regarding contracts, pricing, and terms to finalize sales agreements while ensuring the company's profitability.
  • Account Oversight: Serve as the main contact for clients, addressing their inquiries, resolving issues, and providing continuous support to ensure satisfaction.
  • Team Collaboration: Partner with internal departments such as marketing, product development, and customer service to synchronize efforts and deliver outstanding client service.
  • Sales Tracking and Forecasting: Keep precise records of sales activities, generate regular performance reports, and predict future sales trends.
  • Market Insights: Stay informed about industry trends, competitor movements, and customer feedback to uncover opportunities for growth and enhancement of services.
EDUCATION & EXPERIENCE REQUIREMENTS:
  • High School Diploma or Equivalent (preferred).
  • 2+ years of experience in a similar role or relevant field (preferred).
BENEFITS: (visit for more information about our benefits offerings)
  • 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
  • Comprehensive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $125 per pay period (bi-weekly).
  • FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
  • FREE Basic Life and AD&D insurance (for full-time employees).
  • All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
  • All regular full-time employees receive up to 11 paid holidays per year.


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