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Client Success Manager

2 months ago

Houston, Texas, United States NOV Full time
JOB OVERVIEW

Are you a results-oriented individual with a strong commitment to accuracy? Do you possess a high level of accountability and seek recognition for your expertise, focus, and dedication?

KEY RESPONSIBILITIES
  • Client Relationship Management: Build and maintain robust, long-lasting relationships with current clients by comprehensively understanding their business objectives, challenges, and needs.
  • Revenue Growth: Formulate strategies to enhance sales revenue from current accounts while identifying potential opportunities for upselling or cross-selling products and services.
  • New Client Acquisition: Seek out and engage potential new clients, conduct thorough market analysis, and customize solutions to align with their specific requirements.
  • Contract Negotiation: Negotiate agreements, pricing, and terms to finalize sales while ensuring the company's profitability.
  • Account Oversight: Serve as the main contact for clients, addressing their inquiries, resolving issues, and providing continuous support to guarantee client satisfaction.
  • Team Collaboration: Collaborate with internal departments such as marketing, product development, and customer support to synchronize efforts and deliver outstanding service to clients.
  • Sales Analysis and Forecasting: Keep precise records of sales activities, generate regular reports on sales performance, and predict future sales trends.
  • Market Research: Track industry trends, competitor actions, and customer feedback to uncover opportunities for business expansion and product enhancement.
EDUCATION & EXPERIENCE REQUIREMENTS:
  • High School Diploma or Equivalent (preferred).
  • 2+ years of experience in Account Management or related fields (preferred).
BENEFITS OFFERED: (visit for more information about our benefits offerings)
  • 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
  • Comprehensive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $125 per pay period (bi-weekly).
  • FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
  • FREE Basic Life and AD&D insurance (for full-time employees).
  • All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
  • All regular full-time employees receive up to 11 paid holidays per year.