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Bilingual Client Success Advisor

2 months ago

Houston, Texas, United States ICIS Full time

Company Overview

ICIS is committed to enhancing the efficiency of global resources. By focusing on delivering clarity to international markets, we assist organizations in making sustainable and informed choices. Our extensive perspective on commodity markets provides essential data and insights to businesses aiming to navigate global supply chains effectively. Discover more about ICIS on our official website.

Team Information

ICIS operates under LexisNexis Risk Solutions, a premier provider of innovative technologies, analytics, and data services across diverse sectors. As a member of RELX, a distinguished data and analytics firm, we utilize our rich history to deliver state-of-the-art data and analytical solutions. With a workforce of over 35,000 employees across nearly 40 nations, ICIS boasts a remarkable 152-year legacy.

Position Overview

In the role of Client Success Advisor, you will be instrumental in overseeing the post-sales customer journey. Your primary objective will be to enhance client satisfaction and ensure account loyalty.

Key Responsibilities

  • Exemplary communication skills to effectively engage with clients and internal stakeholders
  • Robust problem-solving capabilities to address client inquiries and resolve challenges promptly
  • Expertise in data analysis to identify trends for optimizing customer support operations
  • Ability to collaborate efficiently with various departments within the organization
  • Familiarity with customer support software and tools
  • Understanding of customer support metrics and the application of data for performance improvement
  • Demonstrated experience in Technical Customer Support or related domains
  • Proven history of accomplishments in technical customer support

Become a part of our team at LexisNexis Risk Solutions and contribute to a vibrant work environment where your skills and expertise will be recognized and valued.