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Client Success Manager

2 months ago

Houston, Texas, United States NOV Full time
JOB OVERVIEW

Are you a detail-oriented individual with a strong sense of accountability? Do you thrive in environments where your expertise and focus are valued?

KEY RESPONSIBILITIES
  • Client Relationship Management: Build and maintain robust, long-lasting relationships with current clients by understanding their unique business challenges and goals.
  • Revenue Growth: Create and implement strategies to enhance sales revenue from existing accounts while identifying potential for upselling or cross-selling.
  • New Client Acquisition: Seek out and pursue new business opportunities, conduct thorough market analysis, and customize solutions to fit client needs.
  • Contract Negotiation: Manage negotiations for contracts, pricing, and terms to finalize sales agreements while ensuring company profitability.
  • Account Oversight: Serve as the main contact for clients, addressing their inquiries, resolving issues, and providing continuous support to enhance client satisfaction.
  • Team Collaboration: Partner with internal departments such as marketing, product development, and customer service to ensure cohesive efforts and outstanding client service.
  • Sales Tracking and Forecasting: Keep precise records of sales activities, generate regular performance reports, and predict future sales trends.
  • Market Insights: Stay informed on industry developments, competitor actions, and customer feedback to uncover growth opportunities and enhance product offerings.
EDUCATION & EXPERIENCE REQUIREMENTS:
  • High School Diploma or Equivalent (preferred).
  • Minimum of 2 years of experience in a relevant field (preferred).
BENEFITS OFFERED:
  • 401(k) Retirement Plan with company matching up to 5% of base salary and overtime contributions.
  • Comprehensive medical plans covering the entire family from the first day of employment for as low as $125 per pay period.
  • Complimentary preventative medical and dental care for the family when enrolled in an in-network plan.
  • Free Basic Life and AD&D insurance for full-time employees.
  • Starting with 3 weeks of paid vacation annually (prorated based on start date).
  • Up to 11 paid holidays each year for regular full-time employees.