Sales and Customer Service Representative

2 months ago


Hamden, Connecticut, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and contributing to the growth and success of our business.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to clients, ensuring they feel valued and understood.
  • Service Promotion: Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Client Acquisition and Retention: Help grow and retain a client base both in-person and through phone/email outreach.
  • Team Support: Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
Requirements
  • Education: High school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Skills: Critical thinking, excellent math and computer skills, ability to multitask, and great people skills.
  • Culture Fit: Supporters of total body care with a general knowledge of massage and skin care services.
What We Offer
  • Competitive Compensation: Competitive base pay plus bonuses and commissions.
  • Benefits: Healthcare including medical, dental, and vision plans, access to short-term disability, critical care, and accident insurance, paid time off for full-time employees, employee referral bonus program, employee assistance program, and a flexible schedule for a better work-life balance.
  • Professional Development: In-depth product and service training, free massage, skincare, or stretch service each month, and up to 40% off all products.


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