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Sales and Customer Service Representative

2 months ago

Hamden, Connecticut, United States Massage Envy Full time
{"title": "Sales and Customer Service Associate", "description": "Unlock Your Potential

At Massage Envy Hamden, we're passionate about helping others feel their best. As a Sales and Customer Service Associate, you'll play a vital role in delivering an exceptional experience for our clients and growing our member base.

Perks and Benefits
  • Competitive base pay plus bonuses and commissions
  • Healthcare including medical, dental, and vision plans
  • Access to short-term disability, critical care, and accident insurance
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • Free massage, skincare, or stretch service each month
  • Up to 40% off all products
Responsibilities
  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach
Culture and Support
  • Trained leadership that is invested in YOUR success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge
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