Sales and Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team at Massage Envy. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.
Key Responsibilities:
- Provide outstanding customer service and help everyone feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
Requirements:
- Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
- Are critical thinkers with excellent math and computer skills and the ability to multitask
- Have great people skills and can establish positive relationships with guests
Perks and Benefits:
- Competitive base pay plus bonuses and commissions
- Healthcare including medical, dental and vision plans
- Access to short term disability, critical care and accident insurance
- Paid time off for full time employees
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work/life balance
- In-depth product and service training
- Free massage, skincare or stretch service each month
- Up to 40% off all products
What We Offer:
- Trained leadership that is invested in YOUR success
- Award programs (like Sales Associate of the Year)
- A caring community that strives to celebrate individuality and share knowledge
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