Customer Service Representative
1 month ago
As a Customer Service Representative for Jason Parker - State Farm Agent, you will be responsible for providing exceptional customer service to our clients. This includes establishing customer relationships, following up with customers as needed, and providing prompt, accurate, and friendly service. You will also use a customer-focused, needs-based review process to educate customers about insurance options.
Responsibilities:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Dedicated to customer service
- Ability to work in a team environment
- Ability to effectively relate to a customer
- Property and Casualty license (must be able to obtain)
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