Retail Store Manager
5 days ago
Job Summary:
We are seeking a highly motivated and experienced Retail Store Manager to lead our team in Birmingham, MI. As a key member of our leadership team, you will be responsible for building, leading, and mentoring a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to achieve sales targets and deliver exceptional customer service.
Key Responsibilities:
- Team Leadership: Recruit, lead, and develop a high-performing team of Customer Experience Assistants in a fast-paced, omni-channel environment.
- Store Operations: Drive strong showroom sales performance by demonstrating a robust understanding of business processes, priorities, and KPIs, and closely coaching each team member to achieve performance goals.
- Customer Experience: Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies, and procedures.
- Problem-Solving: Partner with our customer care team to problem-solve customer experience escalations, ensuring the best possible experience for all customers.
- Store Maintenance: Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting the highest standards of customer service.
- Communication: Respond to customer inquiries over phone, email, and live chat.
- Sales and Presentations: Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment.
- Scheduling: Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments.
- Visual Merchandising: Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor, and signage maintenance and regular cross-functional reviews/checkpoints.
- Collaboration: Collaborate across departments, including operations, merchandising, retail operations, marketing, HR, and customer care.
Requirements:
- Customer Focus: A passion for the customer and a drive to exceed goals.
- Leadership: A passion for leadership and a desire to develop your team.
- Communication: Excellent communication skills, both written and verbal.
- Problem-Solving: Strong problem-solving skills and the ability to think critically and adapt quickly in a flexible environment.
- Time Management: Exceptional time management skills and accountability.
- CRM Experience: Robust CRM software experience.
- Entrepreneurial Spirit: An entrepreneurial spirit and self-starter mentality.
- Diversity and Inclusion: Understanding and acceptance of diversity, equity, inclusion, and workplace belonging concepts.
- Social Responsibility: Interest in socially and environmentally responsible organizations and products.
What We Offer:
- Competitive Compensation: Competitive compensation and a robust benefits package.
- Training and Development: An excellent training program and endless opportunities for career growth.
- Employee Discounts: A generous discount on our jewelry.
- Wellness Benefits: Access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
- Giving Back and Volunteer Opportunities: Opportunities to give back and volunteer with our teams.
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