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Customer Service Representative

2 months ago

Fremont, California, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness services, and contributing to the growth and success of our business.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to our clients, ensuring they feel valued and understood.
  • Service Promotion: Promote the value of our wellness services by educating clients on new and expanded services, selling our wellness programs, and encouraging homecare retail purchases.
  • Client Acquisition and Retention: Support clinic flow by greeting clients, scheduling services, and addressing questions to help grow and retain a client base.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous retail or sales experience preferred.
  • Skills: Critical thinking, excellent math and computer skills, and the ability to multitask.
  • Personality: Great people skills, ability to establish positive relationships with guests, and a supporter of total body care.
What We Offer
  • Competitive Pay: Competitive base pay per hour plus bonuses and commissions.
  • Benefits: Matching 401(k), paid time off for full-time employees, and a flexible schedule for a better work-life balance.
  • Training and Development: In-depth product and service training, and a free wellness service each month.