Customer Service Representative

1 month ago

Fremont, California, United States Community Choice Financial Family of Brands Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at California Check Cashing Stores. As a key member of our team, you will play a vital role in providing exceptional customer service and ensuring seamless transactions in our fast-paced environment.

Responsibilities:
  • Build strong relationships with customers to drive repeat business and foster a positive customer experience.
  • Review, validate, and process customer transactions with accuracy, including check cashing, money transfer, and customer payments.
  • Proactively offer personalized financial services to customers, tailoring solutions to meet their unique needs and preferences.
  • Enter and maintain customer information with precision and integrity into our Point-of-Sale (POS) system.
  • Assist in customer account management and collections, ensuring timely payments and resolving any issues that may arise.
  • Maintain a clean and organized store environment, adhering to our high standards of cleanliness and appearance.
  • Uphold compliance with Company policies and procedures, as well as all relevant local, state, and federal laws and regulations.
  • Engage in ongoing training and development to stay up-to-date on our evolving products and processes.
Qualifications:
  • High school diploma or equivalent required.
  • Excellent verbal and written communication skills, with a professional demeanor and ability to work effectively with customers and peers.
  • Meticulous attention to detail and ability to accurately enter data.
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
  • Must be at least 18 years of age and pass a background check (subject to applicable law).
  • Ability to meet the physical demands of the position, including standing for long periods and lifting up to 25 pounds.
What We Offer:
  • A comprehensive new hire training program to ensure your success in the role.
  • Access to a robust learning management system, featuring e-learning modules and training programs to enhance your professional and personal development.
  • Performance-based career advancement opportunities.
  • A competitive compensation package, including a base pay of $20.00/hr.
  • A comprehensive benefits package, including medical insurance, 401(k) retirement plan, and more.
  • A diverse and inclusive work environment, with a relaxed business casual dress code.

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