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Customer Service Representative

2 months ago

Fremont, California, United States Citigroup Inc Full time

The Customer Service Representative is an entry-level position at Citigroup Inc. responsible for delivering high-quality client-facing services and processing transactions in a branch environment. The primary objective is to provide exceptional customer service and contribute to the branch's revenue generation by offering optimal solutions.

  • As the first point of contact for Citi clients, the representative will provide a positive first impression through friendly and efficient customer service.
  • The representative will perform banking transactions, including managing cash supply, processing deposits, and maintaining branch vault cash, with accuracy and efficiency.
  • Identify referral opportunities for new products and services based on client financial goals and educate clients on digital and self-service opportunities offered by Citi.
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
  • Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
  • Maintain a working knowledge of client accounts and new and existing products and services offered.

The ideal candidate will possess previous relevant experience, demonstrated sales and customer service skills, money handling experience, effective problem-solving and communication skills, and the ability to work well in a team-oriented environment.

A high school diploma or equivalent is required. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The salary range provided is based on a 40-hour work week. The hourly rate corresponding to the annual range is $24.98. In addition to salary, Citi's offerings may include discretionary and formulaic incentive and retention awards, competitive employee benefits, and paid time off packages.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.