Customer Service Representative

3 weeks ago

Fremont, California, United States Hart Medical Equipment Full time
Job Description

Hart Medical Equipment is a premier provider of home medical equipment and supplies. We strive to conduct our patient care operation with the highest standards.

Job Summary: We are seeking a highly skilled Customer Service Representative to provide exceptional service as the first point of contact for customers. The ideal candidate will have excellent interpersonal, written and oral communication skills, and be able to work in a fast-paced environment.

Key Responsibilities:

  • Assist all internal and external customers in a professional manner.
  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Receive requests from multiple sources and complete necessary processes for equipment services.
  • Coordinate home equipment service requests with Dispatch for prompt delivery.
  • Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
  • Provide customers with product and service information.
  • Verify medical necessity, insurance coverage and physician orders for all insurance-assigned services.
  • Follow policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
  • Understand and strive to meet or exceed department metrics while providing excellent customer service.
  • Make sales or recommendations for products or services that may complement client needs, as applicable.

Requirements:

  • High school diploma or general education degree (GED).
  • 6 months of relevant customer service experience preferred.
  • Excellent interpersonal, written and oral communication skills.
  • Customer service orientation.
  • Attention to detail.
  • Good data entry skills.
  • Proficiency with computers, with strong typing skills.
  • Ability to work in a fast-paced environment.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.

Hart Medical Equipment is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.

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