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Customer Service Representative
1 month ago
At Info Way Solutions, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone and email.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide sales support to our sales consultants and account executives
- Process will-call orders and voicemail orders
- Assist customers with delivery times and provide invoice copies
- Request credits and maintain call lists
- Monitor orders before the cut-off and communicate regularly with account executives and customers
- Manage same-day deliveries for OPCO
- Perform other duties as directed by manager
Requirements:
- High School Diploma or Equivalent
- 2 years of customer service experience (preferred)
- Ability to pass a background check and drug test
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team environment
Preferred Qualifications:
- Experience working in a fast-paced environment and multi-tasking
- 2 years in a customer service role in the food/hospitality industry (preferred)
- Resolution and problem-solving skills
- Ability to work with customers over the phone
Work Location: 740 Massman Dr, Nashville, TN
Shift Timings: 10:30 AM - 6:30 PM (Monday - Friday)