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Customer Service Representative
2 months ago
Premier Subaru of Fremont is part of a successful and established Premier Automotive Group with over 32 stores in 7 states nationwide. We represent top brands such as Honda, Toyota, Nissan, Kia, Dodge, Chrysler, Jeep, and Fiat. Premier is actively involved in giving back to our community through our Giving Hope Foundation.
We are currently seeking a Cashier/Customer Service Representative, Part-Time to join our team.
What We Offer
- Competitive Compensation: A competitive compensation plan based on experience with an hourly compensation range of $16.00 to $18.00 per hour.
- Benefits: Medical, dental, and vision insurance, 401(k) with company match, and premium ongoing professional development.
- Community Involvement: Participate in Giving Hope Community Service days.
- Employee Programs: Referral bonus, vehicle acquisition, and automotive purchases.
Duties and Responsibilities
- Process cash, check, and credit card payments from customers and outside companies.
- Perform closing procedures, including balancing the cash drawer and completing a transaction log.
- Maintain all files and logs in a logical organization and process all paperwork.
- Respond to internet inquiries with courtesy, accuracy, and professionalism.
- Generate services appointments.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Effectively utilize lead management tools.
- Compile all necessary reports, forms, and other documentation on a timely basis.
- Perform other job-related duties as assigned.
- Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.
- Answer phones and direct calls to the appropriate person or department.
- Acknowledge external and internal customers immediately and in a friendly and courteous manner.
- Perform general clerical duties.
- Work part-time on afternoons and evenings and full days on Saturdays.
- Provide support to team members in other departments as needed.
Qualifications
- Presentation of information in a clear and professional manner.
- Effective time management.
- Efficient typing skills.
- Basic and phone computer skills.
- Basic problem-solving skills.
- Punctuality and ability to multitask.
- Basic computer skills and knowledge of Word and Excel.
- Availability to work weekends.
Pay Incentives
- The Cashier/Customer Service Representative has a pay scale consisting of the following elements and ranges. Wages include base hourly compensation of $16.00 to $18.00.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Part-time
Pay: Based on experience
