Customer Service Representative

5 days ago


Fremont, California, United States Qonten Full time
Job Title: Call Center Customer Service Representative

We are seeking a highly skilled and professional Call Center Customer Service Representative to join our team at Qonten. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and maintaining a positive and professional demeanor.

Key Responsibilities:

  • Develop and maintain a knowledge base of our evolving products and services.
  • Provide timely and effective responses to customer inquiries and complaints.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Continuously improve customer service skills and knowledge to meet the evolving needs of our clients.

Requirements:

  • Previous experience in customer service, sales, or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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