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Customer Service Liaison

2 months ago

Sacramento, California, United States 3rd Degree Solutions Full time

{"h1": "Customer Relations Representative", "p": "At 3rd Degree Solutions, we're dedicated to helping our clients expand their customer base and drive growth. As a Customer Relations Representative, you'll play a crucial role in building and maintaining strong relationships with clients and fostering positive interactions to drive customer acquisition success.", "ul": [{"li": "Collaborate with cross-functional teams to ensure seamless campaign execution and deliver exceptional results."}, {"li": "Proactively engage with customers to understand their needs, preferences, and challenges, and provide tailored solutions to meet their objectives."}, {"li": "Maintain accurate and up-to-date sales records, customer databases, and campaign reports to inform data-driven decisions."}, {"li": "Identify opportunities for upselling and cross-selling additional services that align with clients' needs and objectives, and develop strategic plans to capitalize on these opportunities."}, {"li": "Troubleshoot issues, identify solutions, and liaise with internal teams to ensure timely resolution and maintain high levels of customer satisfaction."}], "h2": "Requirements", "ul": [{"li": "Proven experience in customer relations, account management, or a similar role, with a strong track record of delivering results."}, {"li": "Excellent interpersonal, communication, and negotiation skills, with the ability to build strong relationships with clients and internal stakeholders."}, {"li": "Strong problem-solving abilities and a solution-oriented mindset, with the ability to think critically and develop creative solutions to complex problems."}, {"li": "Proficient in using CRM software and other relevant tools, with a strong understanding of data analysis and reporting."}, {"li": "Ability to multitask, prioritize, and manage time effectively, with a strong focus on delivering high-quality results in a fast-paced environment."}, {"li": "Adaptability and resilience in a fast-paced and evolving environment, with a strong ability to adapt to changing priorities and deadlines."}]}