Customer Service Representative

1 week ago

Sacramento, California, United States EssilorLuxottica Full time
Job Summary

We are seeking a highly skilled Customer Service Advocate to join our team at EssilorLuxottica. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, ensuring their needs are met in a timely and professional manner.

Key Responsibilities
  • Manage customer requests via Salesforce cases to successful outcome.
  • Manage workflow and scheduling to ensure jobs are completed and customer needs are met in a timely manner.
  • Provide quality customer service by answering customer calls, responding to customer questions/concerns, handle technical questions/concerns and conduct outbound calls (Missed ETAs, Follow up requests, Back-order substitutions).
  • Prioritize and problem solve complex customer issues and concerns.
  • Provide quality customer service by answering & responding to Incoming Internal Customer Service requests, Sales Force/Lab activities, and Cases in a timely manner.
  • Conduct professional communication with customers.
  • Occasional Modification of jobs to customer specifications.
  • Act as a liaison between the Lab, Customer Service, and Internal-company laboratories.
  • Perform other duties within the customer service department or other areas as assigned.
  • Maintain a clean and organized work environment.
  • Observe all company policies, rules, and safety practices.
Requirements
  • High School education or equivalent required.
  • 4+ years previous related optical experience and/or training.
  • Data Entry knowledge.
  • Lab process flow knowledge.
  • Telephone/Email Etiquette.
  • Active Listening.
  • Familiarity with electronic communication methods such as email, instant messaging, and chat services.
  • Basic ability to add and subtract.
  • Understand decimal numerical sequencing.
  • Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
  • Ability to communicate effectively in a team environment.
  • Ability to use professional language/conduct when communicating externally to customers.
  • Keyboarding skills with the ability to do 10 key.
  • Basic computer hardware knowledge.
Preferred Qualifications
  • ABO (AMERICAN BOARD OF OPTICIANRY) Certification.
  • Microsoft Office programs required (Excel, Word, etc.).
  • Gmail and Google Suite of Web Based Applications.
  • Eclipse Order Entry experience.
  • Optifacts experience.
  • Salesforce.com experience.

We offer a competitive salary range of $19.56 - $28.03, plus a bonus and commission plan. Benefits include health care, retirement savings, paid time off/vacation, and employee discounts. EssilorLuxottica is an Equal Opportunity Employer and welcomes applications from diverse candidates.

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