Customer Service Representative

2 weeks ago


Sacramento, California, United States Ernest Full time

Ernest Packaging Solutions is seeking a highly skilled Client Coordinator to join our team in West Sacramento, CA. This is a full-time position that offers a competitive pay rate, benefits, and an amazing employee-first culture.

With over 77 years of commitment to customer success, Ernest Packaging Solutions has established itself as a leader in the packaging industry. As a Client Coordinator, you will be part of a proactive team that values learning, growth, and fun.

Key Responsibilities

  • Process order requests, confirmations, follow-ups, and purchase orders, ensuring timely and accurate execution.
  • Respond promptly to customer inquiries, providing positive and courteous service, and answering questions regarding product line, pricing, and deliveries.
  • Collaborate with Merchandising to expedite or ensure timely delivery of scheduled shipments, maintaining close liaison with other departments to carry orders through to completion.
  • Work with internal departments on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders, and redeliveries from vendors.
  • Report errors or customer concerns to the Manager of Inside Client Relations.
  • Keep lines of communication open with Manager/Sales Personnel.
  • Look for opportunities to add value to client orders, promote products, and close out items.
  • Stay up-to-date on customer information and assist in maintaining assigned Sales Personnel's unshipped/unbilled report.

Requirements

  • Client/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry.
  • Working knowledge of CRM management systems.
  • Thorough knowledge of outbound calling techniques and customer service measurements of success.
  • Demonstrated ability to communicate effectively both verbally and in writing.
  • Background with distribution methods, process improvement programs, and procedures.
  • Limited product knowledge.

Work Location: In person



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