IT Support Specialist
6 hours ago
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work.
As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.
With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries.
ApTask is committed to fostering a diverse and inclusive work environment, where employees can thrive and grow.
Our team is passionate about delivering exceptional results and making a positive impact on our clients and the communities we serve.
Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Roles & Responsibilities:
Monitor teams assigned projects to ensure they are completed on time.
Able to execute all assigned projects quickly and efficiently with a sense of urgency.
Responds to customer inquiries regarding technical issues and manages escalations.
Support of laptops, desktops, tablets, smartphones, telephony devices, printers, conference room equipment, infrastructure computing, Zoom.
Monitor Service Request support for HW, SW installations, moves, adds, and etc. at clients' sites.
Lead a team of desktop engineers in handling all operational/escalation issues and all incidents.
Handle customer complaints and ensure customer satisfaction during closure.
Coordinate activities related to the desktop environment with other IT teams, including testing, change management, evaluations, and implementation.
Perform monthly operation review & trend analysis.
Support of onsite and offsite meetings.
Manage stockroom activities.
Collecting and analyzing historical data using statistical tools.
Working with inventory management software to track inventory levels, set reorder points, manage purchases.
Requirements:
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy.
As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes.
Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws.Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
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