Patient Care Associate

2 weeks ago

Westport, Connecticut, United States Yale New Haven Health Full time

Position Overview:

At Yale New Haven Health, we are committed to a vision that emphasizes integrity, patient-centered care, respect, accountability, and compassion. These core values guide our daily operations and interactions with patients and colleagues alike.

As an integral member of the interdisciplinary healthcare team, the Ambulatory Care Associate (ACA) provides compassionate, patient-centered care under the supervision of a Registered Nurse. This role encompasses both direct and indirect patient care activities, ensuring high-quality and safe healthcare delivery that aligns with an exceptional patient experience. The ACA is expected to demonstrate proficiency in patient-centered care, teamwork, effective communication, evidence-based practices, safety protocols, and informatics. These competencies are defined by the scope of practice and the necessary knowledge, skills, and attitudes required for the role.

Key Responsibilities:

  • 1. Patient-Centered Care: The ACA is responsible for delivering care that respects individual values and preferences, engaging patients as active partners in their care.
    • 1.1 Collaborate with registered nurses and licensed providers to obtain specific care requirements tailored to individual patient needs.
  • 2. Effective Communication: The ACA fosters respectful interactions with patients, families, and healthcare professionals to enhance the overall patient experience.
    • 2.1 Utilize appropriate communication methods to engage effectively with diverse populations.
  • 3. Team Collaboration: The ACA works within nursing and interdisciplinary teams, promoting open communication and mutual respect.
    • 3.1 Recognize personal limitations and communicate effectively with team members.
  • 4. Quality and Safety: The ACA minimizes risks to patients and staff through effective performance and adherence to high reliability organization (HRO) principles.
    • 4.1 Use equipment proficiently to support safe patient care.
  • 5. Informatics: The ACA employs technology to communicate essential information and support decision-making processes.
    • 5.1 Maintain competencies in clinical applications relevant to the role.
  • 6. Professional Development: The ACA is accountable for maintaining clinical competencies in care delivery.
    • 6.1 Take responsibility for personal practice and ongoing professional growth.
  • 7. Clinical Responsibilities: The ACA performs various clinical functions as per the defined scope of practice, including patient preparation and vital sign assessments.
    • 7.1 Execute standardized rooming protocols to prepare patients for their visits.
  • 8. Administrative Duties: The ACA undertakes clerical tasks as required by clinical service needs.
    • 8.1 Manage patient medical records and ensure accurate documentation.
  • 9. Environmental Support: The ACA assists in maintaining a safe and organized clinical environment.
    • 9.1 Prepare instruments and equipment according to departmental protocols.
Qualifications:

Education: High school diploma or GED required. Completion of an accredited medical assisting program, Nursing Assistant Program, or Patient Care Associate Training is preferred.

Experience: Preferred 12-18 months of experience in a similar role, ideally in an outpatient clinical setting.

Licensure: Current medical assisting credentials recognized by the Connecticut Department of Public Health are preferred.

Special Skills: Effective communication skills with patients, families, and healthcare teams are essential. Flexibility in adjusting priorities based on patient needs is crucial.

Physical Demands: Ability to lift a minimum of 40 pounds and perform tasks requiring physical endurance and dexterity.

Additional Information: Prior experience as a CNA or MA is required, with a preference for acute care experience.

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