Customer Experience Associate
5 days ago
Glowbar is a pioneering skincare company that is revolutionizing the industry with its people-centric approach. Our mission is to empower individuals to feel confident in their skin, and we're committed to making skincare more accessible, efficient, and effective.
As a rapidly growing company, we're seeking passionate and service-oriented individuals to join our founding team. Our experience associates will be empowered to use their customer-oriented instincts to make decisions and drive results.
ResponsibilitiesAs a Customer Experience Associate, you will be responsible for:
- Caring for Clients:
- Create a safe and welcoming space for clients to navigate through our modern experience
- Guide clients through check-in and retail check-out processes
- Provide exceptional customer service, ensuring each client receives an extraordinary experience
- Offer product knowledge and at-home routine suggestions to clients
- Follow up with clients to assist with appointment booking, rebooking, and answering questions
- Caring for Our Team:
- Provide feedback to management on progress and challenges, paired with suggestions for improvement
- Collaborate with estheticians on opportunities to enhance the client experience
- Assist management with daily studio tasks and projects
- Maintain front-of-studio retail inventory and operating supplies
- Enhance and uphold standards, policies, and procedures through various means of communication
To be successful in this role, you will need:
- 1+ years of hospitality experience with a proven track record of superior customer service
- A strong understanding of retail operations, policies, and procedures
- The ability to prioritize and multitask within a fast-paced environment
- A forward-thinking problem-solving approach with a strong work ethic
- A passion for beauty, skincare, learning, and trying new things every day
- The flexibility to work a non-traditional schedule, including weekends, holidays, and some early morning/midday/late evening weekday availability
We're committed to supporting the growth and well-being of our team members. Our comprehensive benefits package includes:
- Medical, dental, and vision insurance
- Paid Time Off
- Paid Sick Leave
- Paid Holidays
- Short and Long Term Disability Insurance
- Life Insurance
- Commuter benefits
- Accident and Critical Illness Insurance
- Employee Assistance Program (EAP)
- Annual Glowbar Membership with 2 guest passes
- Employee discounts on retail products
- Friends and family discounts
- Team member referral bonuses
- Career advancement and continuing education opportunities
- Discounts at a vast array of lifestyle brands, services, restaurants, theme parks, and more
Compensation: $16-17 per hour
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