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Technical Support Analyst
2 months ago
About Birlasoft
Birlasoft integrates the strengths of domain expertise, enterprise solutions, and digital innovations to transform business operations for clients and their networks. Our consultative and design-oriented methodology enhances productivity by empowering clients to manage their enterprises effectively. As a key player in the multibillion-dollar CK Birla Group, Birlasoft, with over 12,500 professionals, is dedicated to upholding the Group's 162-year legacy of fostering sustainable communities.
Position Overview
We are seeking a Desktop L1 Support professional.
- Hardware Maintenance: Execute repairs, replacements, and enhancements on hardware components including desktops, laptops, and printers.
- Initial Troubleshooting: Conduct first-level diagnostics to identify issues. Provide primary support to resolve incidents, utilizing remote access to systems when necessary, in accordance with established Standard Operating Procedures (SOPs).
- Ticket Management: Assist users in logging support tickets and clarify the ticketing process.