Technical Assistance Service Specialist

5 hours ago


Plano, Texas, United States Advantage Technical Full time
Technical Assistance Service Engineer

Advantage Technical is seeking a skilled Technical Assistance Service Engineer to join our team at an Automotive OEM in Plano, Texas. As a key member of our team, you will be responsible for providing technical assistance and support to dealership technicians.

Responsibilities:
  • Answering inbound calls from different component groups, including Hybrid, Powertrain, Electrical, Body, and Chassis
  • Providing diagnostic and troubleshooting tips and resolution to dealership technicians
  • Updating and escalating cases to Tier II personnel, product engineers, and Field Technical Specialists on product quality concerns and issues
  • Assisting in shadowing and mentoring new hire Tier I personnel
Requirements:
  • 5 years' dealership experience
  • Proficiency in MS Office Word
  • Diagnostics skills
  • Working knowledge of product warranty, policies & procedures
  • Exceptional communication skills (verbal and written)
  • ASE Master Certification and/or OEM Master Certification preferred
Benefits:
  • Paid Holidays and Paid Time Off
  • Medical, Dental, and Vision Insurance
  • 401(k) retirement plan
  • Advancement Opportunities

Advantage Technical is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We will provide reasonable accommodations throughout the application, interviewing, and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer.



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