Technical Assistance Service Specialist
5 hours ago
Advantage Technical is seeking a skilled Technical Assistance Service Engineer to join our team at an Automotive OEM in Plano, Texas. As a key member of our team, you will be responsible for providing technical assistance and support to dealership technicians.
Responsibilities:- Answering inbound calls from different component groups, including Hybrid, Powertrain, Electrical, Body, and Chassis
- Providing diagnostic and troubleshooting tips and resolution to dealership technicians
- Updating and escalating cases to Tier II personnel, product engineers, and Field Technical Specialists on product quality concerns and issues
- Assisting in shadowing and mentoring new hire Tier I personnel
- 5 years' dealership experience
- Proficiency in MS Office Word
- Diagnostics skills
- Working knowledge of product warranty, policies & procedures
- Exceptional communication skills (verbal and written)
- ASE Master Certification and/or OEM Master Certification preferred
- Paid Holidays and Paid Time Off
- Medical, Dental, and Vision Insurance
- 401(k) retirement plan
- Advancement Opportunities
Advantage Technical is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We will provide reasonable accommodations throughout the application, interviewing, and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer.
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Technical Assistance Service Specialist
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Plano, Texas, United States Advantage Technical Full timeTechnical Assistance Service EngineerAdvantage Technical is seeking a skilled Technical Assistance Service Engineer to join our team at an Automotive OEM in Plano, Texas. As a key member of our technical support team, you will provide expert diagnostic and troubleshooting services to dealership technicians, ensuring the highest level of product quality and...
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