Technical Support Specialist
2 days ago
At BGSF, we are seeking a highly skilled Technical Support Analyst I to join our team. As a Technical Support Analyst I, you will be responsible for providing Level I support remotely via phone, remote tools, or onsite as needed.
Key Responsibilities:- Provide technical support to employees via phone, email, or remote tools.
- Troubleshoot software and hardware failures to resolve issues efficiently.
- Set up and configure Microsoft Surface and Dell laptop units for employees.
- Install hardware and peripheral components, such as docking stations, printers, keyboards, and monitors.
- Load software packages, including networking components, operating systems, and office applications.
- Prioritize and work on service desk tickets in our internal ticketing system.
- Participate in an ongoing call rotation to ensure 24/7 support.
- High School Diploma, GED, or equivalent certification.
- At least 1 year of IT support experience (Technical or Desktop support).
- Fluent in English.
- Strong troubleshooting and support skills.
- Strong verbal communication skills.
- Experience with Adobe Acrobat DC Reader, Standard & Professional software.
- Experience with Microsoft Office products.
- Microsoft Surface line and Dell line experience preferred.
- Thorough understanding of Windows 11.
- Microsoft Surface line.
- Dell Laptops.
- Microsoft Windows 11.
- Microsoft O365.
- Microsoft Teams Cloud Voice.
- Adobe Acrobat DC Standard & Professional.
- Microsoft Defender 365.
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