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Technical Support Specialist

1 month ago

Plano, Texas, United States CCS Horizon Full time
Job Overview

Career Opportunity: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at CCS Horizon. As a Technical Support Analyst, you will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting services to clients via phone, email, and remote desktop
  • Configure and manage Windows servers, Azure, and Active Directory
  • Design and implement network and internet technologies
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with cross-functional teams to resolve technical issues

Requirements:

  • Bachelor of Science degree with 2 years of related technical experience or 5 years+ experience in an IT support discipline
  • Minimum of 3 years experience with Windows servers, Azure, and Active Directory
  • Minimum of 3 years experience in networking and internet technologies
  • Minimum of 3 years experience in Microsoft operating systems and support
  • Minimum of 3 years experience in a technical support and troubleshooting

Preferred Qualifications:

  • Experience in Hyper-V and VMWare
  • Certifications in Microsoft technologies
  • Knowledge in Office 365 and SQL

Benefits:

  • Generous bonuses based upon overall individual and company performance
  • 100% health insurance paid for employee
  • 2 weeks vacation in first year
  • 401k offered for employees with employer-matching contributions

About CCS Horizon:

CCS Horizon provides IT services to small to medium sized businesses. We're a growing IT company that has been in business since 1996. We're looking for smart and honest employees who love technology to help us grow our business.