Technical Support Specialist

1 month ago


Plano, Texas, United States BGSF Full time
Technical Support Analyst I

At BGSF, we are seeking a highly skilled Technical Support Analyst I to join our team. As a Technical Support Analyst I, you will be responsible for providing Level I support remotely via phone, remote tools, or onsite as needed.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or chat
  • Troubleshoot software and hardware failures
  • Set up and configure Microsoft Surface and Dell laptop units
  • Install hardware and peripheral components
  • Load software packages and operating systems
  • Prioritize and work on service desk tickets in the internal ticketing system
  • Participate in an ongoing call rotation
Requirements:
  • High School Diploma or equivalent
  • At least 1 year of IT support experience
  • Fluent in English
Preferred Qualifications:
  • Strong troubleshooting and support skills
  • Strong verbal communication skills
  • Experience with Adobe Acrobat DC Reader and Microsoft Office products
  • Microsoft Surface and Dell line experience preferred
  • Thorough understanding of Windows 11
Technologies:
  • Microsoft Surface line
  • Dell Laptops
  • Microsoft Windows 11
  • Microsoft O365
  • Microsoft Teams Cloud Voice
  • Adobe Acrobat DC Standard & Professional


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