Current jobs related to Technical Support Specialist - Orlando, Florida - Davies Group

  • Technical Support Specialist

    3 days ago

    Orlando, Florida, United States Avaso Technology Solutions Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at AVASO Technology Solutions. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, including troubleshooting, repair, and maintenance of desktop, laptop, and mobile devices.Key...

  • Technical Support Specialist

    3 weeks ago

    Orlando, Florida, United States TEKsystems Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-level technical assistance to our customers, resolving technical issues, and ensuring a high level of customer satisfaction.Key...

  • Technical Support Specialist

    2 weeks ago

    Orlando, Florida, United States Softworld, a Kelly Company Full time

    Job Title: Technical Support SpecialistJob Summary:Softworld, a Kelly Company is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting to...

  • Technical Support Specialist

    4 weeks ago

    Orlando, Florida, United States 4 Corner Resources Full time

    Job Overview4 Corner Resources is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems are running smoothly and efficiently.Key ResponsibilitiesProvide technical support to clients via phone, email,...

  • Technical Support Specialist

    4 weeks ago

    Orlando, Florida, United States Softworld Inc Full time

    Job Title: Tech Support SpecialistJob Location: Orlando, FLOnsite Requirements:Experience with Inbound Call CenterExcellent Customer ServiceTech SavvyJob Description:We are seeking a highly skilled Tech Support Specialist to join our team at Softworld Inc. in Orlando, FL. As a Tech Support Specialist, you will be responsible for providing top-notch technical...

  • Technical Support Specialist

    2 weeks ago

    Orlando, Florida, United States Softworld, a Kelly Company Full time

    Job Title: Tech Support SpecialistJob Summary:We are seeking a skilled Tech Support Specialist to join our team at Softworld, a Kelly Company. As a Tech Support Specialist, you will be responsible for providing exceptional customer service, technical troubleshooting, and problem resolution to our clients.Key Responsibilities:Provide technical assistance to...

  • Technical Support Specialist

    2 weeks ago

    Orlando, Florida, United States 4 Corner Resources Full time

    4 Corner Resources is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our computer systems and providing exceptional support to our clients.Key Responsibilities:Provide technical assistance to clients via phone, email, and in-person...

  • Technical Support Specialist

    4 weeks ago

    Orlando, Florida, United States Softworld, a Kelly Company Full time

    Job Title: Tech Support SpecialistJob Summary:We are seeking a highly skilled Tech Support Specialist to join our team at Softworld, a Kelly Company. As a Tech Support Specialist, you will be responsible for providing exceptional customer service, technical troubleshooting, and problem resolution to our clients.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    4 weeks ago

    Orlando, Florida, United States TEKsystems Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing first-level technical assistance to our clients who are experiencing technical-related issues with their computers, online platforms, and course materials.Key...

  • Technical Support Specialist

    3 weeks ago

    Orlando, Florida, United States TEKsystems Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-level technical assistance to our clients who are experiencing technical-related issues with their computers, online platforms, and course-related materials.Key Responsibilities:Provide...

  • Technical Support Specialist

    4 weeks ago

    Orlando, Florida, United States TEKsystems Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-level technical assistance to our end-users and education affiliates who are experiencing technical-related issues with their computers, online platforms, and course...

  • Technical Support Specialist

    2 months ago

    Orlando, Florida, United States 4 Corner Resources Full time

    Job Summary:4 Corner Resources is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our computer systems and providing top-notch support to our clients.Key Responsibilities:Provide timely and effective support to clients via phone, email, and...

  • Technical Support Specialist

    4 weeks ago

    Orlando, Florida, United States Softworld, a Kelly Company Full time

    Job Title: Tech Support SpecialistJob Summary:We are seeking a highly skilled Tech Support Specialist to join our team at Softworld, a Kelly Company. As a Tech Support Specialist, you will be responsible for providing exceptional customer service, technical troubleshooting, and problem resolution to our clients.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    4 days ago

    Orlando, Florida, United States HonorVet Technologies Full time

    Job Title: Technical Support SpecialistLocation: Orlando, FLDuration: 6+ MonthsWhat you will do in this role:As a Technical Support Specialist at HonorVet Technologies, you will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This includes being the first point of escalation within the technical support...

  • Technical Support Specialist

    4 weeks ago

    Orlando, Florida, United States 4 Corner Resources Full time

    4 Corner Resources is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our computer systems.Key Responsibilities:Provide technical assistance to end-users via phone, tickets, and help desk orders.Maintain excellent customer service by building...

  • Technical Support Specialist

    6 days ago

    Orlando, Florida, United States Softworld, a Kelly Company Full time

    Job Title: Technical Support SpecialistJob Location: Orlando FL 32826Onsite Requirements:Provide excellent customer service, technical troubleshooting, and problem resolution.Receive inbound telephone calls, chat messages, and emails on product questions.Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.Job...

  • Technical Support Specialist

    2 weeks ago

    Orlando, Florida, United States TEKsystems Full time

    Job OverviewA Technical Support Specialist is required to handle a high volume of customer inquiries, providing technical assistance and troubleshooting support to resolve network issues. The ideal candidate will have experience working in a Contact Center environment, with strong customer service and documentation skills.Key ResponsibilitiesProvide...

  • Technical Support Specialist II

    4 weeks ago

    Orlando, Florida, United States CrossLink Professional Tax Solutions Full time

    Job Title: Technical Support Specialist IIJob Type: Full-timeDescription:We are seeking a highly skilled Technical Support Specialist II to join our team at CrossLink Professional Tax Solutions. As a Technical Support Specialist II, you will be the primary point of contact for customers seeking technical support and service for our CrossLink products.Key...

  • Technical Support Specialist

    2 weeks ago

    Orlando, Florida, United States Collabera Full time

    Job Summary:Collabera is seeking a skilled Technical Support Specialist to join our team. As a Customer Advocate, you will provide exceptional support to users and administrators of our platform, resolving technical cases and collaborating with others to achieve personal and group goals.Key Responsibilities: Act as a Customer Advocate, providing support to...

  • Technical Support Specialist

    2 months ago

    Orlando, Florida, United States TEKsystems Full time

    Network Operations Specialist at TEKsystemsOverview:As a Network Operations Specialist, you will play a crucial role in ensuring the seamless operation of our clients' networking systems. Your primary responsibility will be to manage and resolve technical issues while providing exceptional service to business clients.Key Responsibilities:Handle an average of...

Technical Support Specialist

2 months ago

Orlando, Florida, United States Davies Group Full time

Job Overview

Davies Group is seeking a skilled Helpdesk Technician to effectively troubleshoot and resolve end-user hardware, software, and general technical issues promptly and accurately. Reporting to the IT Manager, your role will involve monitoring and managing the organization's computer systems and peripheral devices to ensure seamless data processing, operational runs, and batch program jobs, along with other responsibilities to maintain efficient computer operations for all users.

To excel in this position, you should possess strong teamwork abilities, exceptional interpersonal skills, meticulous attention to detail, and proficient problem-solving capabilities. You must be capable of working both collaboratively and independently with minimal oversight. A high school diploma is required, along with at least one year of experience in software and hardware support with Windows 10/11, and a similar duration in a Help Desk/IS technician role. Technical certifications such as A+ or Network+ are advantageous. Additionally, you should demonstrate proactivity, independence, and initiative with consistent follow-through, along with excellent verbal and written communication skills conducted in a timely manner. Strong time management skills and the ability to meet deadlines are essential. This position is based in an office environment.

Responsibilities and Duties

  • Manage the help desk operations, ensuring proper utilization and distribution of all 'Service Now' requests from the user community to IS staff for computer issues and job requests.
  • Provide application and technical support to all PC users.
  • Install and maintain software and hardware on user PCs.
  • Recommend upgrades, patches, and new applications and equipment.
  • Offer on-call support to users as needed.
  • Collaborate effectively with project management, support, and other internal departments.
  • Work with users and clients to ensure accurate data in the system for efficient job functions.
  • Log and handle requested data restores in a timely manner.
  • Maintain inventory of toners and other supplies, issuing and tracking purchase orders as necessary.
  • Assist in troubleshooting network performance issues.
  • Collaborate with developers, programmers, analysts, and designers in the conceptualization, development, and testing of new software programs and applications.
  • Maintain systems and documentation to support compliance with Sarbanes-Oxley requirements.
  • Provide assistance across all USIS/AmeriSys office locations as needed.
  • Uphold company values of being Dynamic, Innovative, Connected, and Succeeding Together.
  • Perform additional duties as assigned.

Experience and Qualifications

Required

  • High School Diploma.
  • Minimum of one year of experience in software and hardware support with Windows 10/11.
  • Minimum of one year of experience in a Help Desk/IS technician environment.
  • Technical certifications such as A+ or Network+ are a plus.

Preferred

  • Experience in software and hardware support.
  • Experience in a Help Desk/IS technician environment.
  • Experience in researching and resolving data issues.

Knowledge, Skills, and Abilities

  • Proactive and independent with a strong initiative.
  • Excellent verbal and written communication skills.
  • Superior time management skills with the ability to meet deadlines.
  • Exceptional multitasking and prioritization abilities with strong organizational skills.
  • Strong team player with interpersonal skills.
  • High attention to detail and problem-solving skills.
  • Ability to work collaboratively and independently with minimal supervision.
  • Discretion with sensitive and confidential information.
  • Comfort in engaging with individuals at all levels within the organization.

Essential Requirements

  • Must have US work rights.
  • Must be proficient in English.
  • High School Diploma.
  • Minimum of one year of experience in software and hardware support with Windows 10/11.
  • Minimum of one year of experience in a Help Desk/IS technician environment.
  • Technical certifications such as A+ or Network+ are a plus.

Other Duties

This job description is not intended to be a comprehensive listing of activities, duties, or responsibilities required of the individual in this role and may be subject to change with or without notice.

Diversity and Inclusion

Davies is committed to fostering a diverse and inclusive workplace. We welcome candidates of all genders, gender identities and expressions, neurodiversity, sexual orientations, disabilities, physical appearances, body sizes, races, ages, nationalities, and beliefs (or lack thereof).

Rewards and Recognition

We embrace innovation and conduct an annual competition where all colleagues can submit their ideas. The top finalists will travel to the competition site to pitch their ideas to our investors. The winner will receive funding to bring their idea to fruition, while runners-up will be rewarded for their contributions. Some colleagues have transitioned into new roles to further develop their ideas and projects.

Benefits

  • Medical, dental, and vision plans.
  • 401k plan with employer matching.
  • Paid Time Off, Sick Leave, and Paid Holidays.
  • Life insurance, short-term, and long-term disability plans.
  • Supportive executive and senior leadership, along with fantastic colleagues.

Position Type, Work Environment, and Physical Demands

This is a full-time, in-office, hourly, exempt position that primarily operates in a professional office environment using standard office equipment such as computers, phones, printers, photocopiers, and scanners. The role requires prolonged periods of sitting at a desk while working on a computer. Regular communication through hearing and speaking is essential. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, and operate office equipment such as a keyboard, mouse, printer, and copier.