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Healthcare Customer Service Specialist

2 months ago

Kirkland, Washington, United States ConnectionsHS Full time
Overview
At Connections Health Solutions, we are dedicated to providing comprehensive support for individuals facing behavioral health crises. Our innovative approach integrates medical care with recovery-oriented treatment, ensuring that individuals are swiftly connected to community resources and can return to their daily lives more effectively.

Our mission is to deliver sustainable solutions rather than temporary fixes. We focus on offering genuine support that fosters hope and enhances the functionality of the behavioral health crisis system. Each day, we strive to improve our methods and outcomes.

Our Background
Founded by two emergency room psychiatrists, Dr. Chris Carson and Dr. Robert Williamson, Connections Health Solutions boasts over 30 years of experience in crisis intervention. We operate two of the largest and most extensively studied crisis response centers in the nation and are actively expanding our services to additional states. Since our inception, we have successfully provided care and treatment to hundreds of thousands of individuals in need.

Key Responsibilities:
- Facilitate the registration process for individuals seeking services, ensuring verification of eligibility and enrollment with relevant health plans.
- Collect necessary authorizations and documentation while scheduling appointments as needed.
- Collaborate with the clinical team to address any concerns regarding patients' psychiatric or medical presentations.
- Welcome and assist visitors, maintaining security protocols and monitoring visitor access.
- Accurately manage patient care episodes within electronic health records, coordinating discharges with other facilities.
- Obtain and relay clinical records and information to healthcare professionals.
- Support the discharge and transfer processes by liaising with various providers.
- Assist with emergency custody orders and temporary detention orders as required.
- Serve as a communication link among departments, ensuring smooth operations and coordination of care.
- Manage the ordering of patient meals and necessary supplies for daily activities.
- Foster a welcoming environment through exceptional customer service, acting as a resource for families and visitors.
- Handle incoming calls, providing information and taking messages as necessary.
- Perform additional duties as assigned.

Qualifications:
- High School Diploma or Equivalent.
- Minimum of 1 year of experience in a customer service-oriented role.
- At least 3 years of clerical experience.
- Current Notary certification or the ability to obtain it within 90 days.
- Capability to perform Safe Clinch patient restraint techniques.

Preferred Qualifications:
- Previous experience in behavioral health settings.

What We Offer:

We provide our employees and their families with comprehensive health insurance options, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity coverage. Connections Health Solutions also covers Basic Life, AD&D, and Short and Long-Term Disability insurance.
Additional benefits include:
- Voluntary Life insurance options for employees and their families.
- Health Savings Accounts with employer contributions.
- Flexible Spending Accounts for healthcare and dependent care.
- Employee Assistance Program for confidential support and resources.
- Access to Headspace, a digital mindfulness and meditation platform.
- Automatic enrollment in a 401k Plan with company matching after 90 days.
- Generous paid time off starting at 160 hours annually, plus recognized company holidays.
The typical compensation for this role reflects the market standards and is competitive within the industry.