Customer Success Specialist

5 days ago


Kirkland, Washington, United States Virtual Therapeutics Full time
About Virtual Therapeutics

Virtual Therapeutics is a pioneering company in the digital therapeutic industry, utilizing immersive virtual reality technology to combat the global mental health crisis. Our mission is to provide engaging therapies designed to improve health and wellness, fostering a culture of trust, collaboration, and passion.

Job Description

We are seeking a highly motivated and experienced Customer Success Specialist to join our dynamic team. As a Customer Success Specialist, you will play a critical role in ensuring our clients maximize the value they receive from our innovative solutions.

Key Responsibilities
  • Provide exceptional support and guidance to clients, ensuring they achieve their health and wellness goals through our VR technology.
  • Develop strong relationships with clients, understanding their needs, and working closely with internal teams to ensure their success.
  • Drive client satisfaction, retention, and growth by delivering an outstanding customer experience.
  • Utilize Stripe, Google/Apple Store, and internal CRM tools to accurately maintain customer records and track customer transactions.
Requirements
  • 3+ years of direct experience in customer experience, customer support/success within the mobile gaming, digital therapeutic, healthcare software, or related tech industries.
  • Proven expertise with support ticketing systems and CRM tools.
  • Experience in small customer service teams, including direct reporting responsibilities.
  • Excellent written and verbal communication skills, including a knack for documenting controlled processes.
  • Strong ability to simplify complex technical issues for diverse audiences.
  • Strong problem-solving skills with the ability to manage challenging situations calmly and effectively.
What We Offer

Full benefits package including matching 401K, bonus opportunities, great company culture, and flexibility. Virtual Therapeutics is an equal opportunity employer committed to fostering an inclusive, innovative environment.



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