Customer Service Liaison

1 month ago


Kirkland, Washington, United States Grace Roberts - State Farm Agent Full time
Job OverviewAs a valued member of the Grace Roberts - State Farm Agent team, you will play a crucial role in delivering exceptional customer experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this position. You will have the opportunity to enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of our community members.

Key Responsibilities
  • Manage customer inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate and up-to-date client records, ensuring seamless communication and service delivery.
  • Contribute to customer retention strategies, fostering strong relationships and driving business growth.
  • Collaborate with other departments to ensure customer satisfaction and exceed expectations.
Requirements
  • Excellent communication and problem-solving skills, with the ability to handle high-pressure situations calmly.
  • Previous experience in customer service, preferably in an insurance or financial services environment.

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