Field Service Representative
3 days ago
Teleflex is seeking a highly skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for providing exceptional customer service and technical support to our customers in the field.
Key Responsibilities:- Provide technical support and service to customers in the field, including installations, repairs, and maintenance of medical devices.
- Partner with regional and territory sales managers, clinical specialists, and service personnel to ensure seamless customer service and support.
- Document field service work, customer contact data, and other service data for customers on field service forms and computer databases.
- Interact professionally with customers, hospital personnel, and cross-functional team members to resolve technical issues and provide support.
- Proactively recommend service sales strategies based on territory characteristics and customer needs.
- Identify and provide leads to support growth of service contracts.
- Maintain thorough knowledge of Teleflex Interventional services offering and the competition.
- Manage and maintain expenses efficiently to designated budgets.
- Manage consignment inventory for batch control, accuracy, and efficiency.
- Ensure all training, certifications, and licensing requirements are met.
- Provide voice of customer feedback to the sales, service, and marketing team.
- Perform related duties and special projects as assigned.
- 5 years of technical service experience in a hospital or clinical setting, with experience with balloon pumps preferred.
- Associate degree in a related technical field or Advanced Certification License in a related field or 5 years of relevant clinical service experience.
- Basic understanding of electrical and mechanical systems in medical devices.
- Experience selling biomed service contracts preferred.
- Exceptional technical acumen, strong self-motivated, customer-focused attitude, and strong verbal, written communication skills.
- Ability to work within the constraints of a regulated industry and maintain open communication with Sales and Clinical representatives within your territory.
75% regional travel required.
Teleflex is an affirmative action and equal opportunity employer. We are committed to diversity and inclusion in the workplace.
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