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Customer Service Representative

2 months ago

Philadelphia, Pennsylvania, United States Venturi Restoration Full time

Customer Service Representative

Venturi Restoration is a leading provider of property restoration services, seeking a skilled Customer Service Representative to join our team. As a key member of our Response Team, you will be responsible for fielding customer order requests, scheduling technicians, and maintaining accurate records in our NetSuite database.

Key Responsibilities:

  • Field all incoming customer order requests within assigned regions
  • Maintain company database through order entry and customer updates
  • Schedule and dispatch technicians based on customer need
  • Input daily management and sales customer calls and updates
  • Track technician payroll hours, commissions, and PTO requests for Human Resources

Requirements:

  • Exceptional phone presence and customer building attitude
  • Dispatch experience in a service company is a plus
  • Proficiency in MS Office (Outlook, Excel, Word) and typing speed of 50 wpm
  • Able to perform duties with minimal supervision and prioritize large volumes of work
  • Legally eligible to work in the United States and pass a criminal background check and drug screen

About Venturi Restoration:

We are a dynamic and award-winning company dedicated to providing exceptional service to our customers. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.